Your privacy matters to us. This page explains exactly what personal data juanbingo collects when you use our platform, how we use it, who we share it with, and what rights you have as a player in the Philippines. We keep things straightforward so you always know where you stand.
This Privacy Policy applies to all players who access, register, or interact with the juanbingo platform, including our website and any related mobile experience available to users in the Philippines. It explains what personal information we collect, why we collect it, how it is stored and protected, and the circumstances under which it may be shared with third parties. We are committed to handling your data responsibly and transparently, in line with applicable data protection standards. By using our platform, you acknowledge that you have read and understood this policy. If you have any questions or concerns about how your data is handled, you can reach our support team at any time at [email protected].
When you register an account on juanbingo, we collect personal information including your full name, date of birth, email address, mobile number, and residential address in the Philippines. During the verification process, we may also request a copy of a valid government-issued ID to confirm your identity and ensure you meet the minimum age requirement of 18 years. When you make deposits or withdrawals in Philippine pesos, we collect transaction details such as payment method, amount, and timestamps — though we do not store full card numbers or sensitive banking credentials on our servers. We also collect technical data automatically when you use our platform, including your IP address, device type, browser version, and session activity logs. This technical data helps us maintain platform security, detect unusual activity, and improve the overall experience for players across the Philippines.
We may also collect information you provide voluntarily when you contact our support team, respond to surveys, or participate in promotions. All data collected is used solely for the purposes described in this policy and is never sold to third parties for marketing purposes.
The personal information we collect is used primarily to operate and maintain your juanbingo account, process deposits and withdrawals in PHP, verify your identity, and deliver the games and promotions available on our platform. We use your contact details to send you important account notifications, security alerts, and updates about changes to our terms or policies — these communications are necessary for the operation of your account and cannot be opted out of entirely. Where you have given your consent, we may also send you promotional messages about new games, bonuses, or special offers; you can withdraw this consent at any time by contacting [email protected]. Your transaction history and gameplay data are used internally to detect fraud, prevent money laundering, and ensure compliance with responsible gaming obligations. We may use aggregated, anonymised data for internal analytics and platform improvement, but this data cannot be used to identify you personally.
We do not use your personal data to make automated decisions that have a significant legal or similarly significant effect on you without providing a means for human review. If you believe a decision affecting your account was made incorrectly, you have the right to request a manual review by contacting our support team.
juanbingo does not sell, rent, or trade your personal information to third parties for their own marketing purposes under any circumstances. We may share your data with trusted service providers who assist us in operating the platform — such as payment processors, identity verification services, and game software suppliers — but only to the extent necessary for them to perform their specific function, and always under strict confidentiality agreements. These partners are not permitted to use your data for any purpose beyond the service they provide to us. In certain circumstances, we may be required by law or by a regulatory authority in the Philippines to disclose your personal information; in such cases, we will comply with the legal obligation while taking reasonable steps to notify you where permitted. If juanbingo undergoes a business restructuring, merger, or acquisition, your data may be transferred to the successor entity, and you will be notified of any material change to how your data is handled as a result.
Your personal data is stored on secure servers with access restricted to authorised personnel only. We use industry-standard encryption protocols to protect data in transit and at rest, and we conduct regular security reviews to identify and address potential vulnerabilities. Passwords are stored using one-way hashing and are never accessible in plain text by any member of our team. We retain your personal data for as long as your account remains active and for a reasonable period thereafter as required by applicable law or for legitimate business purposes such as dispute resolution. When data is no longer required, it is securely deleted or anonymised in accordance with our data retention schedule. While we take every reasonable precaution to protect your information, no online platform can guarantee absolute security — if you suspect your account has been compromised, please contact us immediately at [email protected] so we can take swift action.
As a player based in the Philippines, you have the right to access the personal data we hold about you, to request corrections if any information is inaccurate, and to request deletion of your data in circumstances where we no longer have a lawful basis to retain it. You may also request that we restrict the processing of your data while a dispute is being resolved, or object to processing carried out on the basis of our legitimate interests. To exercise any of these rights, please send a written request to [email protected] with sufficient detail to allow us to identify your account and respond appropriately. We will acknowledge your request within a reasonable timeframe and aim to resolve it promptly. Please note that some requests may be subject to legal or regulatory limitations — for example, we may be required to retain certain transaction records regardless of a deletion request — and we will explain any such limitations clearly when responding to you.
You also have the right to withdraw consent for marketing communications at any time without affecting the lawfulness of processing carried out before withdrawal. We will always make it easy for you to update your communication preferences by contacting our support team directly.
juanbingo uses cookies and similar tracking technologies to ensure the platform functions correctly, to remember your preferences, and to analyse how players interact with our site so we can continue to improve it. Essential cookies are necessary for the platform to operate and cannot be disabled. Analytical cookies help us understand which pages are most visited and how players navigate the site — this data is aggregated and does not identify you personally. You can manage your cookie preferences through your browser settings at any time; however, disabling certain cookies may affect the functionality of the platform. We do not use third-party advertising cookies or allow external advertisers to track your behaviour across other websites through our platform. For more information about the specific cookies we use and how to manage them, please contact our support team at [email protected].
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or best practices in data protection. When we make material changes, we will notify registered players by email or by displaying a prominent notice on the platform. The updated policy will take effect from the date it is published on this page, and the "Last Updated" date at the top of the page will be revised accordingly. We encourage you to review this policy periodically so you are always aware of how your information is being handled. If you have any questions about a specific change or about this policy in general, please visit our FAQ page or contact our support team at [email protected] — we are always happy to help players in the Philippines understand their privacy rights.
If anything in this Privacy Policy is unclear, our FAQ has plain-language answers to the most common questions. You can also reach our support team any time at [email protected] — available 24/7 for players across the Philippines.